Master Services Agreement (MSA)

MSA Plain-English Summary (Non-Binding) This section is a simplified explanation to help you understand the main points. The legally binding terms are set out in the Master Services Agreement below.

What’s inside (in simple terms):

You buy credits and use them for voice-based training sessions. Credits don’t expire during normal account use while the service is available.

Voice2Evolve is a training and simulation platform, not a hiring decision tool or professional advice.

AI-generated feedback may be imperfect and should be used for practice and reflection only.

You own your content and session outputs; Voice2Evolve owns the platform itself.

Support is provided by email on a best-effort basis.

If something goes wrong, Voice2Evolve’s liability is limited as permitted by applicable law.

This summary is for convenience only and does not replace the legally binding terms below.

Voice2Evolve Master Services Agreement (MSA)

Last Updated: 08.02.2026

This Master Services Agreement (“MSA”) governs the use of Voice2Evolve UG (haftungsbeschränkt) (“Voice2Evolve”) services by the Customer (“Customer”). Together with the Order Form and the Master Data Processing Agreement (MDPA), this MSA forms the full contractual framework between the parties. By purchasing the Services, completing checkout, or otherwise electronically accepting this MSA, the Customer agrees to these terms.

1. Scope and Incorporation

1.1. This MSA, the MDPA, and any referenced documents apply to all Services provided by Voice2Evolve.
1.2. The Order Form (Voice2Evolve Session Planner) details the specific service description, including scenario, persona, context, and a maximum session duration of thirty (30) minutes. It also includes links to the Widerrufsbelehrung, Privacy Policy, and this MSA.
1.3. Voice2Evolve may update this MSA or its referenced documents from time to time. Material changes will be communicated electronically at least thirty (30) days before they take effect. Non-material changes take effect upon publication. If a material change adversely affects the Customer's rights, the Customer may reject the change by providing written notice within the thirty (30)-day notice period; in that case, the Customer may continue under the prior version until the end of the current billing cycle or credit redemption, after which either Party may terminate the Agreement without penalty. 1.4. Certain provisions of this Agreement apply only to Consumers within the meaning of § 13 BGB. Where the Customer acts as a business (§ 14 BGB), consumer protection provisions, including statutory withdrawal rights, do not apply.

2. Consumer Rights (Widerrufsbelehrung)

Voice2Evolve provides a statutory right of withdrawal for consumers under EU and German law in accordance with §§ 312g, 355 BGB. The full Widerrufsbelehrung (Right of Withdrawal Notice) is available at https://voice2evolve.com/legal/withdrawal.

The Services constitute digital content within the meaning of § 356(5) BGB. By expressly consenting during checkout and acknowledging the commencement of performance, the consumer's right of withdrawal expires once the digital content has been delivered and the session has begun.

3. Definitions

Agreement – This MSA, the Order Form, and the MDPA.
Platform – The Voice2Evolve AI-based voice sparring and analytics environment.
Customer Data – Data provided by Customer or its Users, including recordings, transcripts, and analytics.
User – Any authorized individual using the Platform under Customer’s account.
Fees – The amounts specified in the Order Form or payment interface.
Force Majeure – Events beyond a Party’s reasonable control, including natural disasters, war, or major internet outages.
Confidential Information – Non-public information disclosed by one Party to the other in connection with this Agreement that is designated as confidential or that, by its nature, a reasonable person would understand to be confidential. Confidential Information does not include information that: (a) is or becomes publicly available without breach; (b) the receiving Party already possessed without obligation of confidence; (c) is independently developed without reference to the disclosing Party’s information; or (d) is lawfully received from a third party without restriction.
Feedback – Voluntary suggestions, feature requests, or improvement ideas expressly submitted by the Customer to Voice2Evolve regarding the Services. Feedback does not include Customer Data, session content, support requests, or any communication not explicitly identified by the Customer as a product suggestion.

4. Services and Support

4.1. Voice2Evolve grants Customer a non-exclusive, non-transferable license to access the Platform for the Term.
4.2. The Platform is designed to achieve approximately 99% uptime on a monthly basis, excluding scheduled maintenance, force majeure events, and circumstances beyond Voice2Evolve’s reasonable control. No service level agreement is provided unless expressly agreed in an Order Form 4.3. Voice2Evolve provides customer support on a reasonable efforts basis via email at help@voice2evolve.com.

Support is provided asynchronously and primarily covers technical issues related to access to the Platform and the operation of the Services. Voice2Evolve does not provide telephone, live chat, or real-time support.

While Voice2Evolve aims to review support requests within a reasonable time, no specific response or resolution times are guaranteed.

4.4. Suspension. Voice2Evolve may suspend the Customer's access to the Services, in whole or in part, with as much prior notice as is reasonably practicable under the circumstances, if: (a) the Customer's account is overdue for payment by more than fourteen (14) days; (b) the Customer materially breaches Section 6 (Customer Responsibilities); (c) suspension is necessary to prevent imminent harm to the Platform, other customers, or third parties; or (d) suspension is required by law, regulation, or a binding order of a competent authority. Voice2Evolve shall promptly restore access once the cause of suspension has been resolved. Suspension does not relieve the Customer of payment obligations for the suspension period, except where the suspension results solely from Voice2Evolve's own actions unrelated to the Customer's conduct.

5. Fees and Payment

5.1. All payments are upfront via one-time or credit-based transactions processed through Stripe Payments Europe Ltd. Stripe acts solely as a payment processor, not a contracting party.
5.2 Credits purchased by the Customer do not expire and may be redeemed at any time while the relevant Services are generally available. Voice2Evolve may discontinue unused credits only in cases of long-term account inactivity of at least thirty-six (36) consecutive months, provided that the Customer has received reasonable prior notice and an opportunity to use such credits. Credits are non-transferable and non-refundable except where required by mandatory law.
5.3. All Fees are in EUR unless otherwise stated. Non-EU customers are responsible for applicable import or withholding taxes. Currency conversions use the rate provided by Stripe at the time of transaction.
5.4. Overdue invoices accrue interest at 8% per annum or the maximum permitted by law.

6. Customer Responsibilities and Acceptable Use

6.1. Customer shall ensure Users comply with this MSA and obtain consent before uploading Personal Data or recordings. 6.2. Customer remains responsible for lawful use of the Services. 6.3. Customer shall notify Voice2Evolve of any unauthorized access or use. 6.4. The Customer and its Users shall not: (a) use the Services to generate, upload, or disseminate content that is unlawful, harassing, defamatory, or violates the rights of third parties; (b) attempt to circumvent access controls, rate limits, usage quotas, or security measures of the Platform; (c) use automated scripts, bots, or similar means to access the Services, except through APIs expressly provided by Voice2Evolve; (d) resell, sublicense, or make the Services available to third parties outside the Customer's organization without Voice2Evolve's prior written consent; (e) use the Services as a basis for building a competing product or service; or (f) introduce malicious code, viruses, or other harmful material into the Platform.

7. Data and AI Features

7.1. Customer retains ownership of Customer Data. Voice2Evolve processes data under the MDPA. The primary data storage region is the European Union; international transfers are governed by the MDPA.
7.2. Voice2Evolve may use anonymized, aggregated data for analytics and service improvement but will not train external foundation models.
7.3 AI Output Limitations The Services involve the use of probabilistic, automated systems. Outputs generated by the Platform may vary, may be incomplete or inaccurate, and are provided for training, simulation, and educational purposes only.

AI-generated outputs shall not be relied upon as factual, legal, employment-related, or contractual advice or as a substitute for professional judgment or human decision-making.

8. Confidentiality

8.1. Each Party agrees to protect Confidential Information (as defined in Section 3) with at least the same degree of care as it protects its own confidential information, and in no event less than reasonable care, and to use it only for purposes of fulfilling this Agreement. 8.2. Confidential Information may be disclosed only to employees, contractors, or advisors who have a need to know and are bound by obligations of confidentiality no less protective than this Section. 8.3. The confidentiality obligations under this Section shall survive termination of this Agreement for a period of three (3) years, except for trade secrets, which shall remain protected for as long as they qualify as trade secrets under applicable law. 8.4. Confidential Information shall be destroyed or returned upon termination unless retention is required by applicable law.

9. Intellectual Property

9.1. Voice2Evolve retains all intellectual property rights in its Platform, AI models, orchestration logic, and analytics. The Customer retains all rights in its input data and, as between the parties, the session outputs generated for the Customer, excluding any underlying models, methodologies, or platform components.

Customer acknowledges that AI-generated outputs may be similar or identical to outputs generated for other customers. 9.2. Customer grants Voice2Evolve a perpetual, royalty-free license to use Feedback for improvement.
9.3. Customer shall not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, or system architecture of the Platform, except to the extent expressly permitted by mandatory law. 9.4. Customer shall not circumvent or attempt to circumvent any technical protection measures, rate limits, usage quotas, access controls, or security mechanisms of the Platform.

10. Indemnification

10.1. Voice2Evolve will defend the Customer against third-party claims alleging that the Platform, as provided by Voice2Evolve and used in accordance with this Agreement, infringes intellectual property rights, provided that the Customer gives prompt written notice and reasonable cooperation.

Voice2Evolve's indemnification obligations under this Section 10.1 shall not apply to the extent the claim arises from: (a) modifications to the Platform made by the Customer or a third party; (b) use of the Platform in combination with products, services, or data not provided by Voice2Evolve; (c) Customer Data or content submitted by the Customer; or (d) the Customer's continued use of a version of the Platform after Voice2Evolve has made a non-infringing alternative available at no additional cost.

If such a claim occurs, Voice2Evolve may, at its option: (a) modify the Platform to make it non-infringing; (b) obtain the right for Customer to continue using the Platform; or (c) terminate the affected Services and refund prepaid Fees for the unused portion. 10.2. Customer shall indemnify Voice2Evolve for any third-party claims to the extent arising from unlawful use of the Services, submission of Customer Data, or failure to obtain required consents.

11. Limitation of Liability

11.1. Total liability under this MSA shall not exceed the Fees paid in the preceding 12 months.
11.2. No Party is liable for indirect or consequential damages.
11.3 The limitations of liability under this Agreement shall not apply to liability resulting from willful misconduct, fraud, violations of applicable data protection laws, or damages resulting from injury to life, body, or health.
11.4. Voice2Evolve maintains commercially appropriate insurance coverage for liabilities arising from the provision of the Services.

12. Compliance and Ethics

12.1. Both Parties shall comply with applicable data protection, anti-bribery, export control, and AI transparency laws, including GDPR and the EU AI Act. 12.2. The Services are designed and operated as a general-purpose AI application for training and simulation. Voice2Evolve has assessed the Services and determined that they do not constitute a high-risk AI system within the meaning of Annex III of Regulation (EU) 2024/1689 (EU AI Act). Voice2Evolve shall inform the Customer if this classification changes and shall implement any additional transparency or compliance obligations arising from such reclassification.

13. Disclaimers

13.1. The Services are educational, training-oriented, and fictional in nature. They do not constitute psychological, legal, medical, or therapeutic advice. 13.2. All scenarios, characters, and dialogues are simulated and not representative of real people, organizations, or actual hiring outcomes. 13.3. No guarantees are provided regarding job placement, performance improvement, interview success, or other outcomes. 13.4. The Customer remains solely responsible for their decisions, actions, and interpretations. Voice2Evolve shall not be liable for any employment, legal, business, or personal decisions made based on AI-generated outputs or simulations. 13.5. No Warranty. To the maximum extent permitted by applicable law, the Services are provided "as is" and "as available." Voice2Evolve disclaims all warranties, whether express, implied, or statutory, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. This disclaimer does not affect mandatory warranty rights under German law (§§ 634a, 309 Nr. 8 BGB) or other applicable consumer protection laws.

14. Term and Termination

14.1. This Agreement becomes effective upon the Customer’s acceptance and remains in effect until terminated by either Party in accordance with this Section 14. There is no fixed minimum term unless expressly agreed in an Order Form. 14.2. Either Party may terminate this Agreement for convenience by providing thirty (30) days’ written notice. The Customer’s unused credits remain redeemable during the notice period but are forfeited upon termination unless a refund is required by mandatory law. 14.3. Either Party may terminate for material breach with thirty (30) days’ written notice if the breach remains uncured at the end of that period. 14.3a. Notwithstanding Section 14.3, Voice2Evolve may terminate this Agreement immediately upon written notice if the Customer breaches Section 6.4(d), 6.4(e), or 9.3–9.4, as such breaches are not capable of cure. In such cases, all unused credits are forfeited and no refund is owed.
14.4. Upon termination, the Customer’s access to the Services ends. Customer Data will be handled in accordance with the MDPA, including the ninety (90)-day post-termination data export period specified therein, after which data is deleted or anonymized unless retention is required by applicable law. 14.5. Confidentiality (Section 8), liability (Section 11), intellectual property (Section 9), indemnification (Section 10), and acceptable use (Section 6.4) provisions survive termination. 14.6. Injunctive Relief. The Customer acknowledges that a breach of Sections 6.4(d), 6.4(e), 8, 9.3, or 9.4 may cause irreparable harm for which monetary damages would be an inadequate remedy. In such cases, Voice2Evolve shall be entitled to seek injunctive or other equitable relief from a court of competent jurisdiction, without prejudice to any other rights or remedies available at law.

15. General Terms

15.1. Force Majeure: Neither Party is liable for failure or delay in performance caused by a Force Majeure event, provided the affected Party: (a) notifies the other Party promptly in writing; and (b) uses commercially reasonable efforts to mitigate the impact. If a Force Majeure event continues for more than ninety (90) consecutive days, either Party may terminate the affected Services upon written notice, and any prepaid Fees for the unperformed period shall be refunded. Fees are suspended for the duration of any Service interruption caused by a Force Majeure event.
15.2. Assignment: Neither Party may assign rights without consent, except to Affiliates or successors.
15.3. Severability: Invalid provisions shall not affect remaining terms.
15.4. Notices: Routine notices are sent via email to help@voice2evolve.com and the Customer’s registered contact. Notices relating to termination, breach, or indemnification claims must be sent to the same addresses with the subject line "Legal Notice — [topic]" and are deemed received on the next business day after sending.
15.5. Entire Agreement: This MSA supersedes prior terms.
15.6. Hierarchy: Order of precedence: (1) Order Form, (2) MDPA, (3) this MSA. Notwithstanding the foregoing, the MDPA shall prevail over the Order Form and this MSA on all matters relating to the processing and protection of Personal Data.
15.7. Governing Law: German law applies; exclusive jurisdiction is Stuttgart, Germany.
15.8. Execution: May be signed electronically in counterparts. 15.9. Support for enterprise customers or enhanced support levels may be agreed separately in an applicable Order Form. 15.10. This Agreement is concluded electronically. The Customer accepts this Agreement by clicking a corresponding acceptance checkbox during the checkout or account creation process. 15.11. Governing Language: This Agreement is available in English and German. In the event of any discrepancy between the two versions, the English version shall prevail.