Master Services Agreement (MSA)

MSA Plain-English Summary (Non-Binding) This section is a simplified explanation to help you understand the main points. The legally binding terms are set out in the Master Services Agreement below.

What’s inside (in simple terms):

You may buy prepaid credits or sign an Order Form for fixed-term organization access. Contractual access ends on the agreed date and does not renew automatically unless a later Order Form expressly says otherwise. Each session remains limited to thirty (30) minutes.

Voice2Evolve is a training and simulation platform, not a decision-making tool or professional advice.

AI-generated feedback may be imperfect and should be used for practice, preparation, and reflection only.

You own your content and session outputs; Voice2Evolve owns the platform itself.

Support is provided by email on a best-effort basis.

If something goes wrong, Voice2Evolve’s liability is limited as permitted by applicable law.

This summary is for convenience only and does not replace the legally binding terms below.

Voice2Evolve Master Services Agreement (MSA)

Last Updated: 14.09.2026

This Master Services Agreement (“MSA”) governs the use of Voice2Evolve UG (haftungsbeschränkt) (“Voice2Evolve”) services by the Customer (“Customer”). Together with the Order Form, the Master Data Processing Agreement (MDPA), and the Terms of Service for general platform and account-use rules, this MSA forms the full contractual framework between the parties. By purchasing the Services, completing checkout, signing an Order Form that incorporates this MSA, or otherwise electronically accepting this MSA, the Customer agrees to these terms.

1. Scope and Incorporation

1.1. This MSA, the MDPA, and any referenced documents apply to all Services provided by Voice2Evolve. 1.2. The Order Form (Voice2Evolve Session Planner) details the specific service description, including scenario, persona, context, and a maximum session duration of thirty (30) minutes. It also includes links to the Widerrufsbelehrung, Privacy Policy, and this MSA. For fixed-term business access, the signed Order Form instead defines the organization, plan, contracted-user cap, access dates, net Fees plus applicable VAT, payment schedule, permitted users, support scope, and fair-use terms. 1.3. Voice2Evolve may update this MSA or its referenced documents from time to time. Material changes will be communicated electronically at least thirty (30) days before they take effect. Non-material changes take effect upon publication. If a material change adversely affects the Customer's rights, the Customer may reject the change by providing written notice within the thirty (30)-day notice period; in that case, the Customer may continue under the prior version until the end of the current billing cycle or credit redemption, after which either Party may terminate the Agreement without penalty. For a fixed-term signed Order Form, the versions of the MSA and MDPA identified in that Order Form remain applicable for the Term; later amendments do not apply during the Term unless required by applicable law or expressly agreed in writing by the Parties. 1.4. Certain provisions of this Agreement apply only to Consumers within the meaning of § 13 BGB. Where the Customer acts as a business (§ 14 BGB), consumer protection provisions, including statutory withdrawal rights, do not apply.

2. Consumer Rights (Widerrufsbelehrung)

Voice2Evolve provides a statutory right of withdrawal for consumers under EU and German law in accordance with §§ 312g, 355 BGB. The full Widerrufsbelehrung (Right of Withdrawal Notice) is available at https://voice2evolve.com/legal/withdrawal.

Voice2Evolve sessions are treated as paid services for the withdrawal flow described in the Withdrawal and Refund Policy. An express request to begin performance during the withdrawal period does not by itself end the consumer's right. Where the legal requirements are met, proportionate compensation may be due for service supplied before withdrawal. The right for a fully performed session expires only upon complete performance after the required prior request and acknowledgement. For multi-credit purchases, unused credits remain subject to the applicable withdrawal and refund rules during the statutory withdrawal period.

3. Definitions

Agreement – This MSA, the Order Form, and the MDPA.
Platform – The Voice2Evolve AI-based voice sparring and analytics environment.
Customer Data – Data provided by Customer or its Users, including recordings, transcripts, and analytics.
User – Any authorized individual using the Platform under Customer’s account.
Fees – The amounts specified in the Order Form or payment interface.
Force Majeure – Events beyond a Party’s reasonable control, including natural disasters, war, or major internet outages.
Confidential Information – Non-public information disclosed by one Party to the other in connection with this Agreement that is designated as confidential or that, by its nature, a reasonable person would understand to be confidential. Confidential Information does not include information that: (a) is or becomes publicly available without breach; (b) the receiving Party already possessed without obligation of confidence; (c) is independently developed without reference to the disclosing Party’s information; or (d) is lawfully received from a third party without restriction.
Feedback – Voluntary suggestions, feature requests, or improvement ideas expressly submitted by the Customer to Voice2Evolve regarding the Services. Feedback does not include Customer Data, session content, support requests, or any communication not explicitly identified by the Customer as a product suggestion.

4. Services and Support

4.1. Voice2Evolve grants Customer a non-exclusive, non-transferable license to access the Platform for the Term. 4.2. Availability. Voice2Evolve uses reasonable efforts to make the Platform available throughout the applicable Term. No guaranteed minimum uptime, service level, response time, resolution time, service-credit commitment, or other availability guarantee applies unless expressly agreed in a signed Order Form. 4.3. Voice2Evolve provides customer support on a reasonable efforts basis via email at help@voice2evolve.com.

Support is provided asynchronously and primarily covers technical issues related to access to the Platform and the operation of the Services. Voice2Evolve does not provide telephone, live chat, or real-time support.

While Voice2Evolve aims to review support requests within a reasonable time, no specific response or resolution times are guaranteed.

4.4. Suspension. Voice2Evolve may suspend the Customer's access to the Services, in whole or in part, with as much prior notice as is reasonably practicable under the circumstances, if: (a) the Customer's account is overdue for payment by more than fourteen (14) days; (b) the Customer materially breaches Section 6 (Customer Responsibilities); (c) suspension is necessary to prevent imminent harm to the Platform, other customers, or third parties; or (d) suspension is required by law, regulation, or a binding order of a competent authority. Voice2Evolve shall promptly restore access once the cause of suspension has been resolved. Suspension does not relieve the Customer of payment obligations for the suspension period, except where the suspension results solely from Voice2Evolve's own actions unrelated to the Customer's conduct.

5. Fees and Payment

5.1. Consumer and prepaid-credit payments are made upfront through Stripe Payments Europe Ltd. Business Order Forms may instead provide for fixed fees, invoicing, and an agreed payment schedule. Stripe and any invoicing provider act solely as payment processors, not contracting parties. 5.2 Credits purchased by the Customer do not expire and may be redeemed at any time while the relevant Services are generally available. Voice2Evolve may discontinue unused credits only in cases of long-term account inactivity of at least thirty-six (36) consecutive months, provided that the Customer has received reasonable prior notice and an opportunity to use such credits. Credits are non-transferable and non-refundable except where required by mandatory law. For consumers, starting a session does not by itself make the corresponding service fully performed. The Withdrawal and Refund Policy governs any lawful proportionate compensation for service already supplied and the treatment of unused credits during the applicable withdrawal period. 5.3. All Fees are in EUR unless otherwise stated. Non-EU customers are responsible for applicable import or withholding taxes. Currency conversions use the rate provided by Stripe at the time of transaction. 5.4. Overdue invoices accrue interest at 8% per annum or the maximum permitted by law.

5.5. A business Order Form may grant fixed-term access for a stated organization, plan, user cap, and term. Prices stated as net or excluding VAT are increased by applicable VAT. Contractual access is not a credit balance and unused access has no cash or credit value.

6. Customer Responsibilities and Acceptable Use

6.1. Customer shall ensure Users comply with this MSA and obtain consent before uploading Personal Data or recordings. 6.2. Customer remains responsible for lawful use of the Services. 6.3. Customer shall notify Voice2Evolve of any unauthorized access or use. 6.4. The Customer and its Users shall not: (a) use the Services to generate, upload, or disseminate content that is unlawful, harassing, defamatory, or violates the rights of third parties; (b) attempt to circumvent access controls, rate limits, usage quotas, or security measures of the Platform; (c) use automated scripts, bots, or similar means to access the Services, except through APIs expressly provided by Voice2Evolve; (d) resell, sublicense, or make the Services available to third parties outside the Customer's organization without Voice2Evolve's prior written consent; (e) use the Services as a basis for building a competing product or service; or (f) introduce malicious code, viruses, or other harmful material into the Platform.

6.5. Employment and AI Law Compliance. The Customer shall not use the Services or AI-generated outputs as an instrument for employment screening, candidate assessment, ranking, shortlisting, or hiring decisions in a manner that violates applicable employment or AI transparency laws (including without limitation NYC Local Law 144 and the Illinois AI Video Interview Act). This prohibition does not restrict use of the Services for training and interview practice, which is their intended purpose.

Where the Customer is a recruitment agency or headhunter acting under the Recruitment Agency Addendum to this MSA, the Addendum creates a narrow carve-out from the prohibition in this §6.5 solely to permit recruiter visibility into AI coaching analysis for debrief and preparation-support purposes, subject to and conditional on full compliance with the Addendum.

6.6. Contractual fair use. Organization access assumes the average session volume stated in the Order Form. This benchmark exists for commercial review only: it is not a participant quota, and the Services do not meter, block, or charge against it. Sustained use materially above the stated assumption may prompt a good-faith discussion about scope; it does not by itself create an overage charge, suspension, or automatic upgrade. Platform security, acceptable-use, concurrency, and thirty-minute session safeguards continue to apply.

7. Data and AI Features

7.1. Customer retains ownership of Customer Data. Voice2Evolve processes data under the MDPA. The primary data storage region is the European Union; international transfers are governed by the MDPA. 7.2. Voice2Evolve may use anonymized, aggregated data for analytics and service improvement but will not train external foundation models. 7.3. AI Output Limitations. The Services use probabilistic, automated systems. Outputs, scores, analyses, suggestions, and generated content may vary and may be incomplete or inaccurate. They are provided for simulation, training, preparation, coaching feedback, and reflection only and shall not be relied upon as factual, legal, financial, employment-related, contractual, or other professional advice, or as a substitute for professional judgment or human decision-making.

8. Confidentiality

8.1. Each Party agrees to protect Confidential Information (as defined in Section 3) with at least the same degree of care as it protects its own confidential information, and in no event less than reasonable care, and to use it only for purposes of fulfilling this Agreement. 8.2. Confidential Information may be disclosed only to employees, contractors, or advisors who have a need to know and are bound by obligations of confidentiality no less protective than this Section. 8.3. The confidentiality obligations under this Section shall survive termination of this Agreement for a period of three (3) years, except for trade secrets, which shall remain protected for as long as they qualify as trade secrets under applicable law. 8.4. Confidential Information shall be destroyed or returned upon termination unless retention is required by applicable law.

9. Intellectual Property

9.1. Voice2Evolve retains all intellectual property rights in its Platform, AI models, orchestration logic, and analytics. The Customer retains all rights in its input data and, as between the parties, the session outputs generated for the Customer, excluding any underlying models, methodologies, or platform components.

Customer acknowledges that AI-generated outputs may be similar or identical to outputs generated for other customers. 9.2. Customer grants Voice2Evolve a perpetual, royalty-free license to use Feedback for improvement. 9.3. Customer shall not reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, underlying models, or system architecture of the Platform, except to the extent expressly permitted by mandatory law. 9.4. Customer shall not circumvent or attempt to circumvent any technical protection measures, rate limits, usage quotas, access controls, or security mechanisms of the Platform.

10. Third-Party Claims

10.1. Third-Party Intellectual Property Claims. If a third party alleges that the Platform, as provided by Voice2Evolve and used in accordance with this Agreement, infringes its intellectual property rights, Voice2Evolve may, at its option and where reasonably practicable: (a) modify the affected Services to make them non-infringing; (b) obtain the right for the Customer to continue using the affected Services; or (c) terminate the affected Services and refund prepaid Fees attributable to the unused portion of those Services.

Nothing in this Section 10.1 creates an indemnity, guarantee, or assumption of liability beyond Voice2Evolve's liability under applicable law. Any liability arising from such claim remains subject to Section 11.

10.2. Customer shall indemnify Voice2Evolve for any third-party claims to the extent arising from unlawful use of the Services, submission of Customer Data, or failure to obtain required consents, in each case to the extent permitted by applicable law.

11. Limitation of Liability

11.1. Unlimited Liability. Voice2Evolve shall be liable without limitation for intent, gross negligence, injury to life, body or health, fraud or fraudulent concealment, liability under the German Product Liability Act, liability arising from an expressly assumed guarantee to the extent stated in that guarantee, and any other liability that cannot lawfully be excluded or limited.

11.2. Simple Negligence and Essential Contractual Obligations. In cases of simple negligence, Voice2Evolve shall be liable only for breach of an essential contractual obligation, meaning an obligation whose performance is necessary for the proper performance of the Agreement and on whose performance the Customer may regularly rely. In such cases, liability shall be limited to foreseeable damage typical for this type of agreement and, to the extent permitted by applicable law, shall not exceed in aggregate the Fees paid or payable under the affected Order Form during the twelve (12) months preceding the event giving rise to the claim. For an affected Order Form with a term of less than twelve (12) months, the cap shall be the total Fees paid or payable under that Order Form. Where no Order Form applies, the cap shall be the Fees paid or payable for the affected Services during the twelve (12) months preceding the event giving rise to the claim.

11.3. Other Simple Negligence. Liability for damage caused by simple negligence other than pursuant to Section 11.2 is excluded.

11.4. Scope of Limitations. Subject to Section 11.1 and mandatory law, the exclusions and limitations in this Section apply to all claims arising from or in connection with the Agreement, regardless of legal basis, including claims relating to confidentiality, information security, Personal Data, and the MDPA. Related claims arising from the same event or series of related events shall be treated as one claim. Nothing in this Agreement limits the statutory rights of Data Subjects or liability that cannot be limited under applicable Data Protection Laws.

11.5. No Additional Assumption of Liability. Unless expressly agreed otherwise in a signed Order Form, Voice2Evolve does not assume any guarantee, indemnity, contractual penalty, liquidated damages obligation, service-credit obligation, or other liability exceeding its liability under applicable law. Any such obligation expressly agreed in an Order Form remains subject to this Section 11 unless that Order Form expressly states otherwise.

11.6. Representatives and Personnel. The exclusions and limitations in this Section also apply for the benefit of Voice2Evolve's legal representatives, employees, agents, and subcontractors.

12. Compliance and Ethics

12.1. Both Parties shall comply with applicable data protection, anti-bribery, export control, and AI transparency laws, including GDPR and the EU AI Act. 12.2. The Services are designed and operated as a general-purpose AI application for training and simulation. Voice2Evolve has assessed the Services and determined that they do not constitute a high-risk AI system within the meaning of Annex III of Regulation (EU) 2024/1689 (EU AI Act). Voice2Evolve shall inform the Customer if this classification changes and shall implement any additional transparency or compliance obligations arising from such reclassification.

Where a Customer uses the Services as a recruitment agency to support candidate preparation, the Customer acknowledges that any use of AI-generated analysis for the purpose of candidate screening, ranking, or shortlisting would constitute use of a high-risk AI system within the meaning of EU AI Act Annex III, point 4(a). Such use is expressly prohibited under this Agreement. Voice2Evolve's classification as a non-high-risk AI system is contingent on use remaining within the preparation and coaching purpose described in this Agreement and, where applicable, in the Recruitment Agency Addendum.

13. Nature and Limitations of the Services

13.1. The Services provide AI-supported simulation, practice, coaching feedback, and analytical tools for training and preparation. Customer scenarios may be based on real-world situations and Customer-provided information; interactions with AI personas and AI-generated responses remain simulated.

13.2. Outputs, scores, analyses, suggestions, and generated content are probabilistic and may be incomplete or inaccurate. They do not constitute legal, financial, psychological, medical, employment-related, contractual, or other professional advice and do not determine or guarantee any commercial, negotiation, supplier, contractual, employment, financial, or other outcome.

13.3. The Services do not execute transactions or make legally or commercially binding decisions on behalf of the Customer. Customer and its Users remain solely responsible for reviewing outputs and for all decisions, actions, commitments, and interpretations made in connection with the Services.

13.4. The Services are not intended to be used as the sole basis for employment decisions, supplier selection, contract award, contractual commitments, or other decisions producing legal or similarly significant effects.

13.5. No Outcome Warranty. Except to the extent expressly agreed in a signed Order Form or required by mandatory law, Voice2Evolve does not warrant any specific training, performance, negotiation, commercial, employment, legal, or financial result from use of the Services. Mandatory statutory warranty and remedy rights remain unaffected.

14. Term and Termination

14.1. This Agreement becomes effective upon the Customer’s acceptance and remains in effect until terminated by either Party in accordance with this Section 14. There is no fixed minimum term unless expressly agreed in an Order Form. 14.2. For prepaid services, either Party may terminate this Agreement for convenience by providing thirty (30) days’ written notice; unused credits are handled as stated below and as required by mandatory law. A fixed-term business Order Form continues until its agreed end date unless terminated under that Order Form or for cause. It expires without automatic renewal. Continued access requires mutual agreement and a new Order Form. 14.3. Either Party may terminate for material breach with thirty (30) days’ written notice if the breach remains uncured at the end of that period. 14.3a. Notwithstanding Section 14.3, Voice2Evolve may terminate this Agreement immediately upon written notice if the Customer breaches Section 6.4(d), 6.4(e), or 9.3–9.4, as such breaches are not capable of cure. In such cases, all unused credits are forfeited and no refund is owed. 14.4. Upon termination, the Customer’s access to the Services ends. Customer Data will be handled in accordance with the MDPA, including the ninety (90)-day post-termination data export period specified therein, after which data is deleted or anonymized unless retention is required by applicable law. 14.5. Confidentiality (Section 8), liability (Section 11), intellectual property (Section 9), third-party claims (Section 10), and acceptable use (Section 6.4) provisions survive termination. 14.6. Injunctive Relief. The Customer acknowledges that a breach of Sections 6.4(d), 6.4(e), 8, 9.3, or 9.4 may cause irreparable harm for which monetary damages would be an inadequate remedy. In such cases, Voice2Evolve shall be entitled to seek injunctive or other equitable relief from a court of competent jurisdiction, without prejudice to any other rights or remedies available at law.

15. General Terms

15.1. Force Majeure: Neither Party is liable for failure or delay in performance caused by a Force Majeure event, provided the affected Party: (a) notifies the other Party promptly in writing; and (b) uses commercially reasonable efforts to mitigate the impact. If a Force Majeure event continues for more than ninety (90) consecutive days, either Party may terminate the affected Services upon written notice, and any prepaid Fees for the unperformed period shall be refunded. Fees are suspended for the duration of any Service interruption caused by a Force Majeure event. 15.2. Assignment: Neither Party may assign rights without consent, except to Affiliates or successors. 15.3. Severability: Invalid provisions shall not affect remaining terms. 15.4. Notices: Routine notices are sent via email to help@voice2evolve.com and the Customer’s registered contact. Notices relating to termination, breach, or claims under Section 10 must be sent to the same addresses with the subject line "Legal Notice — [topic]" and are deemed received on the next business day after sending. 15.5. Entire Agreement: This MSA supersedes prior commercial terms for the paid Services. The Terms of Service continue to apply to general website, account, and platform-use rules unless they conflict with this MSA, the Order Form, or the MDPA. 15.6. Hierarchy: Order of precedence: (1) Order Form, (2) MDPA, (3) this MSA, (4) Terms of Service. Notwithstanding the foregoing, the MDPA shall prevail over the Order Form, this MSA, and the Terms of Service on all matters relating to the processing and protection of Personal Data. 15.7. Governing Law: German law applies; exclusive jurisdiction is Stuttgart, Germany. 15.8. Execution: May be signed electronically in counterparts. 15.9. Support for enterprise customers or enhanced support levels may be agreed separately in an applicable Order Form. 15.10. This Agreement may be concluded electronically, including by acceptance during checkout or account creation, or by signature of an Order Form that incorporates this MSA. 15.11. Governing Language: This Agreement is available in English, German, French, Italian, and Spanish. In the event of any discrepancy between published versions, the English version shall prevail.